FREQUENTLY ASKED QUESTIONS
Our fans are rated MOST EFFICIENT 2013-2018 by Energy Star. We earned this rating through our commitment to engineering the most elegant, energy-efficient fans, with:1. Patented self-balancing system – our patented swiss-engineered self-balancing system keeps the fan from wobbling, reducing energy consumption by up to 80%.2. Organic blade design – our unique two-and three-dimensional blade designs with signature winglets were inspired by nature to ensure an even airflow and optimal efficiency.3. DC motor technology - our motor technology has been engineered to deliver maximum output with minimal power consumption.
Our fans use up to 80% less energy than a conventional ceiling fan.
All of our fans have a reverse function that circulates warm air back towards the floor without directing a chilly draft at you. The reverse airflow causes an even air and temperature distribution in your room, which boosts heating system efficiency and therefore saves energy (and money). Testing showed our fans reduced the energy consumption of heating systems by 50% during winter (operating in conjunction with an existing heating / AC system).
All of our fans come with a modern RF remote control which allows you to control the fan’s speed (6 speeds), reverse operation (to improve heating system efficiency) and light (when the optional light kit is selected).
We sure do! Our optional home automation controller allows full integration of our fans with most commercial building management systems - please contact us for further information. The controller isn’t to be confused with our smart wifi option (for integrating with Alexa, Google, Siri, Nest etc), which will be released later this year.
Absolutely. Our optional switch controller (available from our Accessories) connects to various switches (we recommend the help of a certified electrician).
All of our fans can be fitted with the optional LED light kit. Select the right kit for your needs from our Accessories.
It’s a breeze! Simply download our step-by-step installation guide – though we always recommend seeking the help of a certified electrician.User Manual and Installation Guide For AE2+ and AE3+
User Manual and Installation Guide FR
Our Raked Ceiling Kit combined with our Extension Rod will allow you to easily install any of our fans on any type of raked ceiling. Select the right kit and extension rod for your ceiling from our Accessories.
Absolutely. Our Extension Kit and Extension Rod (available from our Accessories) allow easy installation of any of our fans on any type of ceiling height.
All of our fans were designed to allow an easy DIY installation. However, some jurisdictions require a certified electrician to do the installation. We always recommend seeking the help of a certified electrician.
We only sell direct in USA and Canada. For information regarding international shipping and return policies, please contact your local distributor.
We always try to dispatch orders within 24 hours of receiving your order, or on the next business day. Domestic shipping usually takes 2 - 5 days, but sometimes delays are unavoidable and outside our control (e.g. force majeure).
For details on returning a product and our returns policy, please click here.